Law on Consumer Protection

Law on Trade

Dropshipping as a form of electronic trade

The Law on Trade (“Official Gazette of RS,” No. 52/2019) governs dropshipping as a method of conducting electronic commerce in Serbia. Following the provisions of Article 17 of the Law on Trade (“Official Gazette of RS”, No. 52/2019), dropshipping is defined as a form of electronic commerce in which a retailer sells goods through an…
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Complaints from passengers

Protection of consumers as users of air transport services – denied boarding of passengers and lost/damaged luggage

The contractual relations between the passenger-consumer who uses the air transportation service, as one contractual party, and the airline that provides this service, as the other contractual party, are applied as authoritative provisions: Law on Obligation and Fundamentals of Ownership-Legal Relations in Air Traffic (“Official Gazette of RS”, No. 87/2011 and 66/2015), The Montreal Convention,…
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Electronic commerce and electronic business

Online store

Electronic commerce and electronic business in the Republic of Serbia are subject to regulation: Law on Trade (“Official Gazette of RS”, No. 52/2019) Law on Electronic Commerce (“Official Gazette of RS”, No. 41/2009, 95/2013 and 52/2019) Law on Consumer Protection (“Official Gazette of RS”, No. 88/2021) Law on Personal Data Protection (“Official Gazette of RS”,…
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