Travel agencies and Law on Tourism

Terms of Performance of the Activity of the Car Rental Services (a Rent a Car)

Primarily performance of the activities of car rental services (a rent a car) is regulated by the Law on Tourism. These activities are considered as activities which travel agencies perform and a company or entrepreneur which perform these tasks has the status of a tourist agency.

They must meet the general requirements which are provided for performing activity of travel agencies, as well as special conditions which are provided for performing the activity of car rental services (a rent a car).

According to the type of tasks the travel agency may be:

  1. The tourist agency organizer of the tourist trips (tour operator)
  2. The travel agency intermediary in the sale of the tourist trips (intermediary)

Since the Law on Tourism differ only two types of travel agencies, car rental services (a rent a car) shall be considered as a activity of tourist agency intermediary.

All provisions of the law that apply to the travel agencies intermediaries shall be applied to the car rental services (a rent a car).

Car rental services (rent-a-car) shall be considered as passenger cars without driver rental services. A special type of car rental services is passenger cars with driver rental services (limo service).

Providers of car rental services (a rent a car)

Car rental services (a rent a car) can provide a company or other legal entity, entrepreneur or a branch of a foreign legal entity, if it is registered in the appropriate register.

Association which conduct the activity of car rental services (a rent a car) shall be obliged to register this activity in the appropriate register.

An entrepreneur can not provide car rental services (a rent a car) in the period for breach of performing activities.

If a company, other legal entity, entrepreneur or branch office of a foreign company has registered activity for the providing of car rental services at the seat, but not as a predominant activity, it shall be obliged to establish a branch for that purpose, i.e. the space outside of the business seat, which shall be registered in appropriate register and recorded in the Register of tourism.

Also, if a company, other legal entity, entrepreneur or branch office of a foreign company offers and sales of car rental services in the place outside the seat, it shall be obliged for that activity in any business premises or place of business, to establish the branch office or the space outside the business seat , which is registered in the appropriate register and recorded in the Register of tourism.

Terms of Performance of the Activity of the Car Rental Services (a Rent a Car)

Terms of performance of the activity of the car rental services (a rent a car)

Technical Equipment

The provider of car rental services (a rent a car) must meet the general requirements in terms of space and equipment (technical equipment) prescribed in the Regulation on detailed requirements in terms of space and equipment to be met by a tourist agency providing services directly to the traveller, as special conditions, which are prescibed by the provisions of Article 101a of the Law on Tourism.

According to the provisions of Article 101a of the Law on Tourism provider of passenger cars without driver rental services shall be obliged to:

  • at the entrance to the space in which it operates visibly display the business name and seat
  • at the entrance to the space in which it operates visibly display the working time and to be abided by that in its operations
  • in any business premises or place of business in which the activity is performed to hold the decision on enrollment in the appropriate register and the certificate of registration in the Register of tourism
  • in any business premises or place of business highlight the cost of services which provides and to be abided by the highlighted and published price
  • for each service issue prescribed account
  • keep records of the provided services
  • performs activities with due diligence.

The provider of passenger cars with driver rental services shall be obliged to fulfill the requirements which are cited in points from 3 to 7 of the previous paragraph.

Staff Capacity

Anyone who performs the activity of car rental services (a rent a car) must have in the business premises or place of business the following personnel:

1) The head

The manager may be a person, who is employed full -time, in accordance with the provisions of the Labor law which regulate employment relation, and which fulfill the following conditions:

  • knows Serbian language
  • knows one foreign language
  • a level of education: to work with the tour organizer – at least a college degree in tourism, economic or other social science or basic academic studies, while for the work with the intermediary – at least secondary education in four-year tourist, economic or other social sciences and
  • has experience in the tourism industry: for work with the organizer of travel for a period of three years, and for the work with the intermediary for a period of one year.

2) An employee

An employee is a person who is in direct contact with the clients, and must meet the following requirements:

  • to have at least secondary education in four-year
  • that it knows at least one foreign language.

Age of vehicles

Vehicles which are subject of rent cannot be older than five years and must meet the conditions laid down on regulations on road safety.

The provider of car without driver rental services must have at least three registered motor vehicles.

Vehicles which shall be rented with driver services may be older than five years.

Read more:
Establishment of a Company, Branch and Representative Offices »
Motor vehicle insurance »

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