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Electronic commerce and electronic business in the Republic of Serbia are subject to regulation:

  1. Law on Trade (“Official Gazette of RS”, No. 52/2019)
  2. Law on Electronic Commerce (“Official Gazette of RS”, No. 41/2009, 95/2013 and 52/2019)
  3. Law on Consumer Protection (“Official Gazette of RS”, No. 88/2021)
  4. Law on Personal Data Protection (“Official Gazette of RS”, No. 87/2018)
  5. Law on Electronic Document, Electronic Identification and Trust Services in Electronic Business (“Official Gazette of RS”, No. 94/2017) and
  6. other laws.

National regulations apply to the organization and operation of:

  • domestic economic entities (B2G, B2B) as well as on
  • contractual relations between domestic consumers and traders (B2C).

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Procedure of mediation in resolving disputes

The Law on Mediation in Dispute Resolution (“Off. Herald of RS”, No. 55/2014) regulates the notion, principles, procedure and legal effect of mediation in resolving disputes, requirements for carrying out mediation, rights and duties of a mediator and training program for mediators.

Mediation is understood to mean any procedure, regardless of the name, whereby the parties voluntarily seek to settle their dispute through negotiation, with the assistance of one or several mediators, who assist the parties in reaching an agreement.

Mediation is applied in disputes wherein the parties may freely dispose of their claims, unless other law stipulates exclusive jurisdiction of a court or other authority, regardless of whether it is carried out before or after instituting court proceedings or other proceedings. Continue reading Procedure of mediation in resolving disputes