The contractual relations between the passenger-consumer who uses the air transportation service, as one contractual party, and the airline that provides this service, as the other contractual party, are applied as authoritative provisions:
- Law on Obligation and Fundamentals of Ownership-Legal Relations in Air Traffic (“Official Gazette of RS”, No. 87/2011 and 66/2015),
- The Montreal Convention, which the Law ratified on Confirmation of the Convention on the Unification of Certain Rules for International Air Transport (“Official Gazette of RS – International Agreements”, No. 38/2009) and
- Law on Consumer Protection (“Official Gazette of RS”, No. 88/2021).
General rules of the Law on Obligation Relations (“Official Gazette of the SFRY”, no. 29/78, 39/85, 45/89 – decision of the USJ and 57/89, “Official Gazette of the SFRY”, no. 31/93, “Official Gazette of SCG”, No. 1/2003 – Constitutional Charter and “Official Gazette of the RS”, No. 18/2020) accordingly apply to all issues that are not regulated by the regulations mentioned above. Continue reading Protection of consumers as users of air transport services – denied boarding of passengers and lost/damaged luggage